Frequently Asked Questions

What is Valet Trash service?

Valet trash service is a door-to-door trash and recycling service for multi-family properties including apartment communities, condominiums, student housing and senior living communities. Valet trash pick-up offers a no-risk revenue source that increases the net operating income of the community. Apartment valet trash service provides the community with the #1 voted amenity that 100% of residents will enjoy from day one. It’s a turnkey operation that keeps the property clean and beautiful. Valet trash pick-up makes it easy to implement into the largest portfolios and also smaller privately owned/managed communities.


How does Valet Trash service work?

Door-to-Door valet trash service is convenient and easy to implement. The service provides doorstep waste and recycling collection five nights a week. Residents put their tied trash bags in the provided trash container and set it outside their doors between 6pm and 8pm. Valets collect the bags and take them to the dumpster starting at 8pm. The empty trash containers are brought back into their unit by 9am the next morning. Simple and pain-free.


What is the step-by-step process for trash collection?

  1. Professional, clean-cut uniformed service valets will pick up the trash from outside each residents’ door.
  1. Trash bags are collected in a shoulder harnessed, anti-drip collection container
  1. Trash bags are then taken to the on-site dumpster/compactor and thrown away
  1. Areas around the dumpsters are swept clean of loose trash


How does the recycling process work with a trash valet service?

  1. Residents place their recycling in tied “blue bags” and are put outside their door alongside their other trash so you know what is recycling.
  1. Recycling bags are taken to the on-site recycle bins
  1. If the community does not have recycling bins, recycling is taken off-property to a recycling center


What are the benefits of valet trash service?

Doorstep collection is an amenity that every resident uses numerous times a week. The benefits include:

  1. Doorstep pick-up is a service all residents take advantage of, unlike a weight room or pool at their community
  1. Doorstep collection helps grow resident retention and new leases by offering the property a unique market advantage compared to competing communities that do not offer a door-to-door trash valet service
  1. No trash is left out in the community during leasing hours
  1. Trash is collected shortly after it is set outside – no odors, trash leakage, or stains on walkways and breezeways
  1. Dumpsters and compactor areas are cleaned nightly by fully insured and uniformed trash valets
  1. Crime deterrent while service valets are on the property up to 28 times per month at hours when the management and maintenance staffs have gone home for the evening


What are the benefits for the apartment community?

When an apartment community partners with a trash valet service, there are immediate bottom line results. Trash valet is a service that adds value to the asset and the benefits are numerous for the apartment community.

  1. Risk-free monthly ancillary revenue
  1. Increased NOI (net operating income)
  1. Can easily be added to current monthly rental fees
  1. Improves curb appeal during leasing hours by keeping the property clean, sanitary and organized
  1. Increased tenant retention
  1. It will differentiate the property from competitors
  1. Provides leasing agents with unique selling tool
  1. Crime deterrent – the visibility of the uniformed trash service valets reflective uniform helps deter crime when staff is not on site


What are the benefits for the residents?

  1. It’s an extremely convenient and appreciated amenity
  1. Set it and forget it – eliminates having to carry trash bags down flights of stairs
  1. Put an end to having residents drive to a centralized dumpster – no more messy trash on the roof of their car or truck
  1. Stay out of storms – removes the need to carry trash bags during inclement weather


How can a community benefit from valet trash service?

Going “Green” is an option that most communities and tenants have moved towards to help our planet by reducing the trash we send off to the landfill. This action will reduce apartment complexes footprint while assisting in job creation and economic development.


What is included in the online training system?

The National Trash Valet Online Training System consists of 30 training videos, customizable download resources such as violation reports, pricing sheets, and contracts, cold calling scripts, contact information for the Top 50 Apartment management companies and Top 50 Apartment managers as well as information on where to find equipment such as trash cans, valet shoulder bags, and many other necessary supplies.


How do I access the MASTER Online Training Program?

Once you have purchased the Online Training System, you will immediately receive a confirmation email with your login credentials to be able to start accessing the online portal.

How long do I have access to the training once I become a member?

All members will have lifetime access, your credentials will never expire.


What forms of payment are accepted?

We take all major credit cards such as Visa, MasterCard, Discover and American Express.


How do I start my own valet trash business?

Our DISCOVER Valet Trash Business Blueprint is your first step in understanding what you need to do in order to start your own valet trash business and it’s yours for only $9! Get 20 pages of information about what it takes to run and market a valet trash business so you can decide if this industry is right for you. Get your blueprint here.


Is valet trash a good business to start in my region?

Valet trash is a perfect business to start in any region of the country. There are plenty of apartment complexes that would love to offer this amenity but don’t have anyone to offer them the service, making it a perfect opportunity for an entrepreneur like you!


How much does it cost to start a valet trash business?

Our Online Training System will walk you through all of the potential start-up costs associated with this business, which you will find to be substantially less than most service-oriented businesses. Learn more on how to start a valet trash business.


Are refunds available for the MASTER Online Training Program?

Yes, there are! Within thirty (30) calendar days of the Product Start Date, you may request a refund of the amount you paid for the applicable Product by submitting the requested Refund Submission Form for The National Trash Valet Online Training Program™. Please see full details on our Terms & Conditions page.


Can I speak to a customer service representative if I have questions?

Absolutely! We are available Monday – Friday between 9am and 5pm (AZ Mountain Standard Time) at 888-497-0562 or email us anytime. We will respond to you within 24-48 hours.


Can I get a hard copy of the training program?

Our Online Training System is only available as a convenient online portal through 30 personal training videos so you are able to access this information from anywhere in the world. We do however have plenty of downloadable resources available for you to customize and make them your own.